Assisting Start-Up companies develop and build effective claims operations

Start-up operations have a lot going on all at once. Often operational issues are addressed as they come and there is no time to focus on a concrete strategic operational plan. Lanzko has the ability to lift this operational burden by providing guidance on the creation of critical procedures needed to succeed.  Through our consulting practice we can help you address

• What systems should I buy and how will I implement it into other departments?
• What process will we use to set-up claim files? Do we want to go paperless?
• How do I create needed documents that may be required by legal, financial auditors and reinsurers?
• What vendor controls are we putting into place?
• How will we select and manage outside counsel?
• How do I write guidelines for my employees on claims processing?
• What kind of internal controls do I need to set up and how will I ensure compliance?

Lanzko understands the speed at which an organization can grow from an idea to immediately handling claim files. We know that in the start-up environments there are never enough hours in the day. Planning is critical to allow changes to happen quickly. We can help manage those operational and administrative issues so you can concentrate on building your first class claims organziation and expanding your business.

Case Study: The First Day

Founder Marc Lanzkowsky often tells the story of walking into his first day at Arch Insurance only weeks after the Chief Claims officer had been hired. The company was working out of cramped space in Lower Manhattan and was rapidly growing its underwriting and binding new policies at a breakneck pace. Regardless, as was expected, claims would develop over time. On day one, Marc walked and was handed the entire company’s log of claim files, which consisted of one property loss, and one notification of a casualty incident. It was easy to think that claim counts would be low for a while. Within a few short months the company was receiving dozens of new files a month. With rapid growth in the start-up world comes the prospect of time disappearing. Having been hired to manage and concentrate on the administrative operation freed the technical claims staff to focus on strong technical claims handling from the inception. (see more Case Studies)