Auditing and Development of Internal Auditing Solutions

Regular and comprehensive reviews are an excellent way of gaining an understanding of a claims department’s strengths and weaknesses. Audits can and should be periodically done to ensure the quality or claims services, to verify reserve adequacy, as a method to check handler/office consistency as well as to review other organizations for compliance.

Some examples of the types of audits we conduct are:

• Quality and best practice reviews
• Reserve Adequacy
• Closed file analysis
• Reinsurance Reviews of Reinsured Carrier
• Pre bind due diligence file reviews for excess carriers

Lanzko tailors its audits to the customer’s needs and basis its reviews upon defined goal outlined in the pre-audit goals discussed in advance. We can utilize your own best practices documentation, but will nonetheless review industry-recognized practices for good claim procedures to ensure the most comprehensive review. If no guidelines have been established, Lanzko will specific criteria to measure the efficacy of the current operations.

Checking off boxes on an audit form without consideration to the outcome of the file is no method to truly understand an operation’s value. Operational consistency and compliance with best practices is the best method to ensure the process will have the best outcome across the board.

Lanzko Consulting, Inc. is affiliated with specialists in multiple lines of business and uses a process to ensure audits are conducted to provide usable information. Lanzko believes the audit process to be a tool to assist claim departments to improve claim handling and grow organizationally.