Claims Technology Solutions and Planning

A proper technology solution is an essential tool for any organization. A strategic plan around your claims technology is essential to knowing where you need to go with ever-sparse technology dollars. Before embarking on a new solution an internal assessment is critical to know what next steps should be taken. Often times existing technology may be sufficient but is may not be utilized to the fullest capabilities.

Using the Lanzko Path to Success process we ensure you are not wasting technology dollars needlessly on solutions that are insufficient for your needs or too much for your organization. Lanzko Consulting, Inc. assists companies in evaluating their current systems by:

• Assessing current system
• Evaluating existing process and needs
• Developing a strategic plan
• Selecting an appropriate solution
• Creating an implementation plan
• Putting the plan into existence by executing a proper solution

Whether implementing a new solution, deciding on purchasing new technology, or making the choice to build a customized solution in house, Lanzko can minimize your risks. We ensure you get what you are paying for but more importantly a solution that meets your needs and enhances your productivity.

Technology solutions are an investment in your company’s future and there is no room for costly missteps to be effective. The path to success requires successful planning and a flexible comprehensive approach and Lanzko Consulting can help.

Case Study: Making decisions about claims software implementations

Lanzko was asked to review a major start-up Property and Casualty insurance company’s comprehensive system initiatives from a claims perspective. The company was in the process of implementing an all-encompassing system to manage submission, clearance, underwriting and claims. Given the nature of the companies’ business in multiple casualty lines of business they wanted to know whether the claims application would be able to handle a variety of claim types. Given the start-up nature of the organization there were no claim subject matter experts to review the process while there were company advocates from other insurance disciplines suggesting certain required features.

In reviewing the application and discussing the features with the technology vendor and department heads Lanzko was able to recommend a more streamlined implementation from a claims perspective. Lanzko explained claim processing in relation to how the system would be used and advised that the system was more than sufficient to handle the majority of claims to be processed without the need for costly customization. With the assistance of our advice the company was able to proceed with the implementation to get the system up and running sooner while saving time and money. (see more Case Study)