End-to-end strategic and tactical process and operational assessments

We will help you identify claims department deficiencies and offer you practical and cost-effective remedies.

Like routine physicals, claims organization assessments conducted at least once every few years are strong diagnostic tools and preventive measures. Additional assessments are warranted whenever there are specific symptoms of organizational distress or need. Lanzko Consulting, Inc. uses its signature S.P.O.T. Assessment and Path to Success process to comprehensively evaluate your organization’s health and offer practical and often simple solutions to improve productivity and lower costs.

Do you recognize any of these signs or symptoms of claims-related ills?

• Customer complaints have increased
• There is a persistent failure to timely answer suits or disclaim coverage
• Inadequate systems force personnel to devise makeshift claims tracking methods
• Data is inaccessible or inaccurate, delaying response to customer inquiries and compromising trust in company information
• Actuaries insist on handling reserves in their accounting
• Underwriters keep writing bad risks and have trouble writing new business
• Claim expenses are more than five points higher than the industry standard
• The company just got fined due to inadequate, claims reporting
• No one in the company knows how many anti-fraud referrals have been made to the state

Our claims department reviews are thorough and effective. Whether you are an insurer or a firm performing due diligence, you will come away from our collaboration with a clear view of your claims organization and actionable steps to ensuring its operational and fiscal health and well being.

Case Study: Improving file set-ups

Setting up a claim is a crucial first step in the life of a file. Done incorrectly a poor file set-up procedure can result in significant negative legal and customer service implications. When not efficient, file set up procedures can take too long, involve too many people, and often result in unnecessary and duplicative proc­esses. A solution should increase produc­tivity, be more cost effective while simul­taneously decreasing risk. A mutual medical malpractice insurance company in the New York metropolitan area contacted Lanzko Consulting to review their claim operations. In doing a compre­hensive S.P.O.T. Assessment of the claim file set-up procedure, Lanzko identified inefficiencies and process break­downs that warranted improvement. A rec­ommendation was submitted to improve file set up time from 10 days to 2 days, eliminate over 6 track­ing spreadsheets and logs, and save the company several hundred thousand dollars in hard costs. (see more Case Studies)