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  1. Customer Service & Communication: A Conversation with Mary Porter, former EVP and Chief Claims Officer, Selective Insurance Group November 30, 2010

    Posted in Mary Porter (former EVP and Chief Claims Officer of Selective Insurance Group), The Inside SPOT.

    In late November 2010, The Claims SPOT had the pleasure to sit down with Mary Porter for our “The Inside SPOT” series of industry leaders. In this series of discussions we explore how these leaders began their careers and how they see the industry today.

    Mary Porter is the former EVP and Chief Claims Officer for Selective Insurance Group, a holding company for seven property and casualty insurance companies rated A+ by A.M. Best. In this interview, Mary shares some of what she learned as she took on a number of increasingly interesting legal and claims executive roles. She also discusses some of the challenges and opportunities the industry faces today.

    Please enjoy our discussion with Mary Porter.

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  2. Time to Get Creative – Reducing Claim Costs without Sacrificing Quality (or your sanity) November 22, 2010

    Posted in Litigation Management, SPOT on Costs, SPOT on Ops.

    In an environment of increased pressure to reduce costs and close claims, bright ideas can help to reduce legal costs while still ensuring great service. In this article, litigation expert Suzanne Ganier speaks about the importance of understanding what you know and what you don’t, analyzing the strengths and weaknesses of those involved in the litigation process, and aligning those analyses with your organization’s philosophies. The result can be a litigation management process that reduces overall claim costs and preserves your sanity.

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  3. Claims And The Investigative Journalist And Learning From All The President’s Men November 9, 2010

    Posted in Best Practices, SPOT on Issues.

    Investigating a claim is like being an investigative journalist. Using the story of Bob Woodward and Carl Bernstein and All the President’s Men, see how there is a relationship between investigative reporting and claims. In today’s post we also remind claim professionals how technology has truly made certain aspects of claims bette. Regardless, it is important not to forget what is most important in claims – the knowledge and skill of the claims professional’s ability to analyze fact and come to a reasoned and supported conclusion.

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