Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a year-long pilot, they permanently adopted a nine-day bi-weekly schedule essentially giving staff every second Friday off. No pay cuts. No drop in service. The secret? Smart use of generative AI, specifically Microsoft 365 Copilot. Here’s what happened: employees saved…
What was once hypothetical is now inevitable. AI is actively transforming claims processing, fraud detection, triage, customer engagement, and much more. For forward-thinking claims organizations, the challenge is no longer whether to adopt AI, but how to do it quickly, responsibly, and at scale. The property and casualty (P&C) insurance industry is no stranger to…
In our line of work, myths can be more dangerous than mistakes. They slow progress, fuel hesitation, and prevent claims teams from embracing tools that could make their lives easier and their outcomes stronger. Nowhere is that more true than with Artificial Intelligence. Despite proven use cases and mounting industry adoption, AI in claims still…