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Don’t keep doing it just because you have always done it that way
So many organizations fail to improve because they get set in their old ways. Hey, a comfy couch is a nice thing as long as the springs are strong and the feathers don't keep falling out.
Ask yourself why you do certain things. If your answer is "well we have always done them that way", then maybe it's time to look again.
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Posted in Claims Technology, Commentary.
There is so much that needs to be done in the world of claims. Operations need fixing, technology needs improving and a futures need to be defined. For some reason however, we are all really good at talking about it and not so good about doing anything about it. The industry needs to take action. Claims departments need to think creatively and “out-of-the-box” if we are going to attract new talent to the industry. This also means acting and not just talking about acting.
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