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- 3 Claims Department Musts That Will Let The CEO Sleep Soundly
- Breaking Those Competing Commitments To Change
- Book Review: The Global Directors and Officers Handbook by Granof & Nicholls
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- Part 3 on Leadership: Challenges and Assistance in Leading Change
- Part 2 on Leadership: Developing a Strategic Transformation Team
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- Kindergarten Management: Getting Back to the Basics
- Claim Files Are Evaluated Using A Form Of Root Cause Analysis So Why Not Do The Same When Evaluating The Department?
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- Claims Predictive Modeling: Using The Numbers To Improve Operations And A Change Worth Exploring
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- Everybody Wants to Make Improvements In Claims But No One Actually Makes It Happen
- 2 Preventative Steps To Help Avoid Claims Crisis Before They Become Emergencies
- Insanity: Claim’s Departments Can’t Expect Different Results Without Changing Their Organizations
- What Would Steve Jobs Do In A Claims Organization?
- Negotiation Strategy: Going to the Balcony
- Getting More in Your Negotiations
Don’t keep doing it just because you have always done it that way
So many organizations fail to improve because they get set in their old ways. Hey, a comfy couch is a nice thing as long as the springs are strong and the feathers don't keep falling out.
Ask yourself why you do certain things. If your answer is "well we have always done them that way", then maybe it's time to look again.
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Posted in Commentary, My SPOT, Strategic Planning.
Here’s a challenge! Let’s redesign the claims industry. Yes innovation has improved the world of claims over the past few decades to make claims more efficient. As recent catastrophe’s have shown, the industry is much better at responding to losses than in years past. Regardless, claims functions in an assembly line approach. This has of course been a huge improvement and like manufacturing has helped to produce a better more consistent product. Today’s world allows us to collaborate more so my challenge is to tap into your collective experience and come up with even better ideas. What do you think?
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