Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a … From Copilot to Claims: What a 9-Day Schedule Tells Us About AI’s Real Value in Claims OpsRead more
Strategic Planning
Turning the Tide: Transforming Litigation Management from Conflict to Collaboration
In the first article of this series 5 Fatal Flaws in Litigation Management, we examined the … Turning the Tide: Transforming Litigation Management from Conflict to CollaborationRead more
5 Fatal Flaws in Litigation Management: Why Immediate Change is Crucial
With over 25 years of experience in the insurance industry, I’ve had the unique opportunity to … 5 Fatal Flaws in Litigation Management: Why Immediate Change is CrucialRead more
5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025
It’s been an interesting year and 2025 is shaping up to be another exciting year for … 5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025Read more
13 Key Areas to Review: The Case for an Annual Claim Department Operational Review
In today’s ever-evolving insurance landscape, the need for claims departments to stay agile, compliant, and customer-focused … 13 Key Areas to Review: The Case for an Annual Claim Department Operational ReviewRead more
Why Engaging an Independent Claims Expert is so Critical to Successful Technology Implementation
Yes, I am biased. I am an independent consultant, but I have also worked at a … Why Engaging an Independent Claims Expert is so Critical to Successful Technology ImplementationRead more
Navigating the Choppy Waters of Claims Technology Implementation
Let’s face it, implementing a new technology into existing processes and systems is no easy task. … Navigating the Choppy Waters of Claims Technology ImplementationRead more
Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The Problem
Swiss Re’s latest report on social inflation is a must-read for claims professionals. Their sigma No … Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The ProblemRead more
15 Excuses For Not Changing And 5 Reasons To Change The Way We Make Change
Change is hard for everyone and how and when to change has been debated and discussed in companies since the first company was formed. What is never debated are some of the excuses used for not changing. People are generally resistant to change and despite the need to move forward people generally prefer to live with what they have. Taking a strategic approach to the issues around change itself shuold help to alleviate some of the resistence. In this post we look at changing the way we change.
Part 3 on Leadership: Challenges and Assistance in Leading Change
In Leadership: The Change Process In Claims Requires A Different Approach, I put forth the position that changing a claims organization needs a new brand of leadership skill that does not usually exist in the traditional claims organization. In Part 2 on Leadership: Developing a Strategic Transformation Team, I addressed how to break from existing management process to achieve effective strategic results. In the final installment, I discuss how challenges around leading change make it beneficial to bring in strategic support to help achieve the desired success.