Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a … From Copilot to Claims: What a 9-Day Schedule Tells Us About AI’s Real Value in Claims OpsRead more
SPOT on Ops
Why the Future Is Now – AI’s Inescapable Role in Modern Claims Management
What was once hypothetical is now inevitable. AI is actively transforming claims processing, fraud detection, triage, … Why the Future Is Now – AI’s Inescapable Role in Modern Claims ManagementRead more
4 AI Myths Holding Claims Teams Back
In our line of work, myths can be more dangerous than mistakes. They slow progress, fuel … 4 AI Myths Holding Claims Teams BackRead more
5 Ways to Future-Proof Your Claims Operation
Is your operation built for the future—or stuck in the past? Let’s be honest: many claims … 5 Ways to Future-Proof Your Claims OperationRead more
5 Key Insights Every Counsel Status Report Must Deliver for Claims Examiners
Get to the point! Claims examiners are juggling more responsibilities than ever, with less time to … 5 Key Insights Every Counsel Status Report Must Deliver for Claims ExaminersRead more
Turning the Tide: Transforming Litigation Management from Conflict to Collaboration
In the first article of this series 5 Fatal Flaws in Litigation Management, we examined the … Turning the Tide: Transforming Litigation Management from Conflict to CollaborationRead more
5 Fatal Flaws in Litigation Management: Why Immediate Change is Crucial
With over 25 years of experience in the insurance industry, I’ve had the unique opportunity to … 5 Fatal Flaws in Litigation Management: Why Immediate Change is CrucialRead more
5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025
It’s been an interesting year and 2025 is shaping up to be another exciting year for … 5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025Read more
Thinking About 2025: Driving Innovation in Insurance Claims Technology
The U.S. insurance industry continues to exhibit its remarkable resilience, as underscored by its impressive financial … Thinking About 2025: Driving Innovation in Insurance Claims TechnologyRead more
13 Key Areas to Review: The Case for an Annual Claim Department Operational Review
In today’s ever-evolving insurance landscape, the need for claims departments to stay agile, compliant, and customer-focused … 13 Key Areas to Review: The Case for an Annual Claim Department Operational ReviewRead more