The Claims SPOT is now a featured blog for Claims Magazine Identifying opportunities is easier when … Welcome Claims Magazine ReadersRead more
My SPOT
The Claims SPOT Expands With New Contributors And More Insight
Another Bright Idea The Claims SPOT is expanding to provide even more information and updates on … The Claims SPOT Expands With New Contributors And More InsightRead more
Is Your Caims Department Becoming A Bus Company?
Claims departments can get into ruts and begin to act like bus companies. As Seth Godin, business author, recently wrote in his blog – “We all have a vision of the typical bus company, slowly moving people from place to place, going through the motions and showing a lot of fatigue.” In this weeks post, I point to some ways claims department can avoid the bus company mentality and figure ways to stay fresh and motivated.
The 5 Essential Components of Defense Attorney Reports That Can Improve Claims Costs and Outcomes
Why are Attorney Evaluation Reports sometimes so light? I was recently conducting an audit of claim files and had the opportunity to review a significant number of Attorney Evaluation reports from a variety of law firms. Like many other things in life, some were better than others. What seemed to be most glaringly consistent was the inability of counsel to truly provide an assessment of exposure and what the case is worth. Every counsel evaluation report should contain 5 basic components that I outline and attorneys should be required to provide their actual valuable opinion. [More…]
Saying “I’m Sorry” Can Reduce Exposure to New Claims
It may seem counter intuitive, but with the right technique a heartfelt apology can help lower claims costs and exposures There is a wave of civility sweeping through the world of risk management as a way to lower exposure and reduce costs: Apologize. Maybe mom was right when she stood there and said “now say you’re sorry.” In fact, there are some very impressive statistics in the area of medical malpractice around the simple use of an apology. Regardless, there is a proper way to apologize while protecting rights and some policy considerations to consider.
Failing to properly document files can be costly – It cost one insurance agency $5.83 Million
Files should speak for themselves. A recent California decision is yet another example of what can happen if you don’t document your files and maintain procedures. In this case – it cost $5.83 million.
Putting Puzzle Pieces Together and the Challenge of Creating a New Claims System
Creating a new claims system should be easy with no legacy, right? Not so fast! One … Putting Puzzle Pieces Together and the Challenge of Creating a New Claims SystemRead more
Start-up – Lets get down and dirty and pitch in on everything
On day one as Vice President of Claims for Arch Insurance Company I found myself working … Start-up – Lets get down and dirty and pitch in on everythingRead more
Change comes quickly when you least expect it
9/11 changed everything for a lot of people. I was at my desk at One Liberty … Change comes quickly when you least expect itRead more
I found my insurance calling – Making operations better and the job easier!
Working at Zurich was a great growing and learning experience. One thing about an insurance company … I found my insurance calling – Making operations better and the job easier!Read more