Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a … From Copilot to Claims: What a 9-Day Schedule Tells Us About AI’s Real Value in Claims OpsRead more
My SPOT
Turning the Tide: Transforming Litigation Management from Conflict to Collaboration
In the first article of this series 5 Fatal Flaws in Litigation Management, we examined the … Turning the Tide: Transforming Litigation Management from Conflict to CollaborationRead more
5 Fatal Flaws in Litigation Management: Why Immediate Change is Crucial
With over 25 years of experience in the insurance industry, I’ve had the unique opportunity to … 5 Fatal Flaws in Litigation Management: Why Immediate Change is CrucialRead more
5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025
It’s been an interesting year and 2025 is shaping up to be another exciting year for … 5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025Read more
Thinking About 2025: Driving Innovation in Insurance Claims Technology
The U.S. insurance industry continues to exhibit its remarkable resilience, as underscored by its impressive financial … Thinking About 2025: Driving Innovation in Insurance Claims TechnologyRead more
13 Key Areas to Review: The Case for an Annual Claim Department Operational Review
In today’s ever-evolving insurance landscape, the need for claims departments to stay agile, compliant, and customer-focused … 13 Key Areas to Review: The Case for an Annual Claim Department Operational ReviewRead more
Why Engaging an Independent Claims Expert is so Critical to Successful Technology Implementation
Yes, I am biased. I am an independent consultant, but I have also worked at a … Why Engaging an Independent Claims Expert is so Critical to Successful Technology ImplementationRead more
Navigating the Choppy Waters of Claims Technology Implementation
Let’s face it, implementing a new technology into existing processes and systems is no easy task. … Navigating the Choppy Waters of Claims Technology ImplementationRead more
Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The Problem
Swiss Re’s latest report on social inflation is a must-read for claims professionals. Their sigma No … Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The ProblemRead more
Book Review: The Global Directors and Officers Handbook by Granof & Nicholls
In today’s ever expanding global marketpalce, the need for executives to be aware of potential liability exposure is greater than ever. To assist in understanding that exposure, we review the the Global Directors and Officer Handbook, published the ABA (get your copy here) and Edited by Perry Granof and Henry Nichols.