Recent Posts
- 3 Types Of Claims Metrics Every Department Should Be Looking At
- 3 Claims Department Musts That Will Let The CEO Sleep Soundly
- Breaking Those Competing Commitments To Change
- Book Review: The Global Directors and Officers Handbook by Granof & Nicholls
- 15 Excuses For Not Changing And 5 Reasons To Change The Way We Make Change
- Part 3 on Leadership: Challenges and Assistance in Leading Change
- Part 2 on Leadership: Developing a Strategic Transformation Team
- Leadership: The Change Process In Claims Requires A Different Approach
- Claims Challenge: It’s Time for a Change – Are You In?
- 4 Keys to Managing a Successful Outsourced Claims Operation
- Kindergarten Management: Getting Back to the Basics
- Claim Files Are Evaluated Using A Form Of Root Cause Analysis So Why Not Do The Same When Evaluating The Department?
- 3 Things Good Claims Professionals Won’t Do
- How Would Albert Einstein Approach Claims
- 4 Areas Of Concern From The Latest Insurance Executive Conference
- 3 Ideas To Prepare For The Completely Unexpected: The “Sandy Contingency”
- The 5 Core Leadership Traits Of A Well Managed Claim File
- Claims Predictive Modeling: Using The Numbers To Improve Operations And A Change Worth Exploring
- A Claims Tale Of Three Little Managers And Their Review Programs
- Everybody Wants to Make Improvements In Claims But No One Actually Makes It Happen
- 2 Preventative Steps To Help Avoid Claims Crisis Before They Become Emergencies
- Insanity: Claim’s Departments Can’t Expect Different Results Without Changing Their Organizations
- What Would Steve Jobs Do In A Claims Organization?
- Negotiation Strategy: Going to the Balcony
- Getting More in Your Negotiations
Don’t keep doing it just because you have always done it that way
So many organizations fail to improve because they get set in their old ways. Hey, a comfy couch is a nice thing as long as the springs are strong and the feathers don't keep falling out.
Ask yourself why you do certain things. If your answer is "well we have always done them that way", then maybe it's time to look again.
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Posted in Bad Faith, Best Practices, Claims Technology, Commentary, SPOT on Costs, SPOT on Ops.
Today as a customer you can track your packages from the moment they leave the store to the second they arrive at your door. During that time you can see where they are in the process. Truly amazing. Why can’t claims organizations do the same thing? How much better would a claim be if we could track it through the system in the same way UPS can track a package. Something to think about when reading the latest from theClaimsSPOT.
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