Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a … From Copilot to Claims: What a 9-Day Schedule Tells Us About AI’s Real Value in Claims OpsRead more
Claims & AI
Why the Future Is Now – AI’s Inescapable Role in Modern Claims Management
What was once hypothetical is now inevitable. AI is actively transforming claims processing, fraud detection, triage, … Why the Future Is Now – AI’s Inescapable Role in Modern Claims ManagementRead more
4 AI Myths Holding Claims Teams Back
In our line of work, myths can be more dangerous than mistakes. They slow progress, fuel … 4 AI Myths Holding Claims Teams BackRead more
5 Ways to Future-Proof Your Claims Operation
Is your operation built for the future—or stuck in the past? Let’s be honest: many claims … 5 Ways to Future-Proof Your Claims OperationRead more
The Human Element in Claims: Why Empathy Still Matters
If you have read my blog, I think you know I am a huge fan of … The Human Element in Claims: Why Empathy Still MattersRead more