Lanzko Insights/The Claims SPOT

SPOT on Issues | SPOT on Ops

3 Ideas To Prepare For The Completely Unexpected: The “Sandy Contingency”
ByMarc Lanzkowsky November 28, 2012

Preparing for the unexpected is always the core of any disaster recovery plan. Regardless, the Sandy “Super Storm” created a series of events that few truly every contemplated. It was a scenario that strained many businesses and exposed a number of weaknesses in disaster recovery planning. Unlike prior events, Sandy left a wide are in surrounding a major metropolitan city without power, fuel and public transportation for long periods of time. It’s time to rethink plans that don’t take into account a Sandy Contingency. Tell us what type of planning you have done too and share those ideas with others looking to learn from this tragedy.

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Best Practices

The 5 Core Leadership Traits Of A Well Managed Claim File
ByMarc Lanzkowsky October 8, 2012

Leadership is a topic that we tend to think about as it relates to an individual leading a group. In claims we are always faced with leaders that manage us and help, hopefully, to get the best out of us. But leadership does not mean that you have to have a group of people that follow. There are 5 core traits a good leaders show. In our latest post we connect those five traits to 5 traits a good claims file, when handled well, will show.

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Claims Technology | SPOT on Issues

Claims Predictive Modeling: Using The Numbers To Improve Operations And A Change Worth Exploring
ByMarc Lanzkowsky August 22, 2012

Claims Predictive Modeling (CPM) is one of the big buzz words in the industry. After a few decades of improving claims technology systems and creating vast databases of claims information, CPM is an attempt to use that information more effectively. In our latest post we discuss CPM and what it means to make changes to adopt this new metric.

Read More Claims Predictive Modeling: Using The Numbers To Improve Operations And A Change Worth Exploring
Best Practices | Claims Auditing | Compliance | SPOT on Issues

A Claims Tale Of Three Little Managers And Their Review Programs
ByMarc Lanzkowsky June 20, 2012June 15, 2012

We have all head the story of the 3 little pigs but have you heard of the 3 claims managers? The Manager of Straw, the Manager of Sticks and the Manager of Bricks are all motivated to do the right thing but they go about it in very different ways. One had no program in place to review their operation, one had a basic process in place and one used a detailed program to review claims. Read on this story and see how problems occur and are managed differently.

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Claims Technology | Commentary

Everybody Wants to Make Improvements In Claims But No One Actually Makes It Happen
ByMarc Lanzkowsky June 15, 2012

There is so much that needs to be done in the world of claims. Operations need fixing, technology needs improving and a futures need to be defined. For some reason however, we are all really good at talking about it and not so good about doing anything about it. The industry needs to take action. Claims departments need to think creatively and “out-of-the-box” if we are going to attract new talent to the industry. This also means acting and not just talking about acting.

Read More Everybody Wants to Make Improvements In Claims But No One Actually Makes It Happen
Best Practices | Commentary

2 Preventative Steps To Help Avoid Claims Crisis Before They Become Emergencies
ByMarc Lanzkowsky June 11, 2012

Seth Godin in his wonderful blog recently wrote about Emergency room doctors in organizations. These are the people that are really good at and are rewarded for stopping bleeding. Seth is questioning where all the strategic thinking to prevent those emergencies in the first place? In claims we tend to hire and support that emergency room doctor mindset. Despite this, we can avoid becoming emergency rooms and be more proactive strategic organizations. In our latest post we explore possible solutions to be less reactive.

Read More 2 Preventative Steps To Help Avoid Claims Crisis Before They Become Emergencies
Commentary | My SPOT

Insanity: Claim’s Departments Can’t Expect Different Results Without Changing Their Organizations
ByMarc Lanzkowsky May 9, 2012

Maybe I care too much about our industry or am just frustrated by the lack of attention to quality claims handling, but this is annoying. Why should claims make up half of the most frequent market conduct issues for the Property & Casualty industry as listed by Wolters Kluwer for the 5th straight year? As part of their review they track and analyze the results from state market conduct examinations. As with their prior studies, claims issues continue to dominate the list of state concerns. In my latest post I analyze the last 5 years of the Wolters study and find an upsetting trend – nothing is changing. This is a challenge to claims organizations to improve! Check it out.

Read More Insanity: Claim’s Departments Can’t Expect Different Results Without Changing Their Organizations
Best Practices | Claims Technology | SPOT on Ops

What Would Steve Jobs Do In A Claims Organization?
ByMarc Lanzkowsky March 15, 2012April 5, 2012

So what would Steve Jobs say about our claims industry? Well, having heard about his reputation I think I will leave what he would say out of this post. Regardless, I think Mr. Jobs would see an industry with tremendous opportunities to innovate and improve the way they deliver and manage claims services. In our most recent post, we explore a claims world in as it may be in the world of a master of product design and marketing.

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Mediation & Settlement | Negotiation | SPOT on Legal

Negotiation Strategy: Going to the Balcony
By907201724028 February 13, 2012February 12, 2024

Sometimes taking a break from the heat of negotiations is a good way to jump start the process. In our latest post from contributor Nancy Hudgins, The Claims SPOT explores ways to cool those emotions in a heated claims negotiation. Take a look and tell us how you would react?

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Book Review | Mediation & Settlement | Negotiation | SPOT on Legal

Getting More in Your Negotiations
By907201724028 January 24, 2012

Take a look at Contributor, Nancy Hudgins review of the Stuart Diamond book on negotiation. We can always use ideas on how to improve negotiations and these look like some good ones.

Read More Getting More in Your Negotiations