Claims Trends

Claims Technology | SPOT on Ops

3 Types Of Claims Metrics Every Department Should Be Looking At
ByMarc Lanzkowsky February 12, 2016

Good news! – claims departments are now flooded with great data.

Seems like great news doesn’t it. It is great news, or can be, if you’re using the data to help improve the operations, lower cost or predict the future. However, many firms aren’t using the data they have to provide valuable information for the operation. With the advent of more modern claim technology there has been a push to input more and more information about claims.

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Best Practices | SPOT on Ops

How Would Albert Einstein Approach Claims
ByMarc Lanzkowsky January 3, 2013

Who knew Albert Einstein was a claims professional? OK maybe he did more important things in this world but some of his most memorable quotes could certainly apply to a claims organization. “Nothing happens until someone does something” as he has been quoted so make it happen and readt our latest post.

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Commentary | My SPOT

Commentary: Claims Departments Are Facing A Crisis And Have To Learn To Encourage Innovation
ByMarc Lanzkowsky January 12, 2011January 12, 2011

I’m fed up and I’m not going to take it any more. OK maybe that is an extreme statement but it is time for the industry to face facts. Talent is diminishing and the need to change the claims process is now. So we have heard this before, regardless, the “we have always done it that way mentality” is not helping. In our latest post I comment on the need for change in the industry.

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Medical Malpractice | SPOT on Issues

AMA Study Finds Almost 1 Malpractice Claim Is Filed For Every Physician – Not Really Shocking
ByMarc Lanzkowsky August 23, 2010August 17, 2010

A study from the American Medical Association (AMA) reports that an average of 95 medical liability claims are filed for every 100 physicians, almost one per physician. The AMA study looked at 42 specialties and was from a sample size of over 5,800 physicians. The number of medical liability claims is not an indication of the frequency of medical error, as the physician prevails 90 percent of the time in cases that go to trial. While 65 percent of claims are dropped or dismissed, they are not cost-free.

Read More AMA Study Finds Almost 1 Malpractice Claim Is Filed For Every Physician – Not Really Shocking
Best Practices | SPOT on Issues

Social Media And Claims Investigation: Do You Know About Foursquare?
ByChristian Stegmaier June 28, 2010June 28, 2010

Undoubtedly, you’ve read plenty of articles or have been to numerous presentations regarding the use of social media to investigate claimants. At this point, the novelty of Facebook and MySpace has worn off. The same can be said about Twitter. Everyone knows at this point to take a look at those platforms when searching a claimant’s background. Enough said. However, seemingly with every new day comes a new social media application. One relatively new application that you should also take a look at during your claims investigation is Foursquare.

Learn more from out latest contributor, Christian Stegmaier, JD and look for more articles from Christian in the weeks to come.

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SPOT on Ops

You Can’t Wait Till The Last Minute To Improve You Operation – Planning Starts Now!
ByMarc Lanzkowsky June 22, 2010June 21, 2010

In a a great analogy about the rapid growth of lily pads in a pond, we discuss the need to start strategic planning to solve problems before they become to hard to deal with. Like most industries, adopting and changing with the times can be a difficult proposition. It takes time to think of issues, come up with solutions and implement the changes. Insurance companies have added legal, compliance and regulatory concerns to say nothing of complex (sometimes outdated) information technology systems. Regardless, it’s not too late to address issues such as a social media or mobile strategy. We give two suggestions of recent trends that should be explored by claims organizations over then next few years.

Read More You Can’t Wait Till The Last Minute To Improve You Operation – Planning Starts Now!
Commentary

Is Your Caims Department Becoming A Bus Company?
ByMarc Lanzkowsky May 12, 2010June 8, 2012

Claims departments can get into ruts and begin to act like bus companies. As Seth Godin, business author, recently wrote in his blog – “We all have a vision of the typical bus company, slowly moving people from place to place, going through the motions and showing a lot of fatigue.” In this weeks post, I point to some ways claims department can avoid the bus company mentality and figure ways to stay fresh and motivated.

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SPOT on Ops

3 Essential Report Types That Insurance Executives Should Use To Analyze Their Claims
ByMarc Lanzkowsky February 23, 2010February 25, 2010

Today’s modern claims systems have a wealth of knowledge about every aspect of claims operations. With the right reports it should be easy to get a basic snapshot of how effective your claims are being managed, and how well your business is doing. With all that information where is one to start? What are the key metrics that should be reviewed by claims and business executives to better understand their operations? We give three specific report types that claims executives should review on a regular basis to get a valuable snapshot of their organization.

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Medical Malpractice | SPOT on Issues

Med Mal Update: Reasons for decrease in frequency and recent Illinois court decision to strike down damage caps
ByMarc Lanzkowsky February 5, 2010July 26, 2010

In response to my post, medical malpractice report shows increased severity despite lower frequency, I received a number of LinkedIn comments that I felt offered an interesting perspective on this topic. I have included some of that discussion below. Additionally below, I review the news that the Illinois Supreme Court has struck down that state’s…

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Customer Service | SPOT on Ops

Better claim reports can help improve producer/carrier communications (take our poll)
ByMarc Lanzkowsky January 29, 2010July 22, 2010

Improved producer carrier relationships can be a competitive advantage to help increase profitability in tough economic times. According to the survey, a key differentiator for carriers to attract more business from their producers is in the areas of claims handling and technology. Most modern claims systems can create automated customized reports. Producers should be able to ask for specific reports and have them electronically scheduled for delivery. Better reporting will go a long way to improving relationships, and can only help increase profitability and enhance service to the policy holders.

Read More Better claim reports can help improve producer/carrier communications (take our poll)