100 articles and counting. In today’s post we stop to reflect on our latest accomplishment and provide some context as to our last 100 articles. Thanks for the continued support and we look forward to writing the next 100.
Author: Marc Lanzkowsky
6 Ways To Conquer Procrastination – A Primer For The Claims Professional
Continuing with more insight from the Business Insider War Room, our most recent post deals with ways to fight procrastination. One of the hardest things to do sometimes is avoid distractions and focus on the work. Claims can be exceptionally exciting but at times can be rather repetitive. Working to deal with those times of procrastination in a positive way will help you become a better claims person. Take a look at these ideas and let us hear from you about others.
7 Steps To Effective Problem Solving For Every Claims Professional
Let’s face it solving problems in claims is a core reality to what we do. From the second a claim hits your desk until the minute it leaves it there are a series of problems that need to be solved. Should this claim even be accepted? Was there any liability? What experts should I hire? How much is it worth? What are my next steps? At every turn there is another problem that needs to be solved. As you probably have experienced, some people are very good problem solvers and others are not. In claims, however, there is no escaping the need to solve a variety of issues on a daily basis. Don’t fret if you don’t consider yourself a good problem solver as it turns out there is help for you. In our latest post we discuss 7 effective step to problem solving.
“Summer’s Here And I’m For That” With 2 Ideas To Improve Your Claims Operations
It’s another summer and it can be a slow time for many. Don’t waste the opportunity of a slow time period to improve your operation. In our latest post, we suggest 2 ways to make your claims organization better. First we write about developing a better claim review process and create a value added claims auditing process that goes beyond crossing the “T”. Second, conduct a worklow audit and you will find hours of wasted time for those working even the most basic tools such as Excel or Outlook.
5 Must Haves To Consider When Implementing a New Claims System
Implementing a new claims system can be fraught with issues and concerns. It is important to understand the people aspect both before and after a system is put into place. At the end of the day the system must support people and those people should be involved in the process way before you go live. This week we learn 5 suggestions to assist in the implementing a claims system learned from Paul Tuhy, Global Head of Claims for XL Insurance who recently spoke about technology at the most recent Americas Claims Event in New Orleans.
Shakespeare & Claims: Looking Inward
Cassius said in Julius Caesar, “The fault, dear Brutus, is not in our stars — but in ourselves…” This was a frequent theme of Shakespeare’s, who put it another way in All’s Well That Ends Well, when Helena says: “Our remedies oft in ourselves do lie, which we ascribe to Heaven.” In claims and the insurance world we are quick to blame everyone when things don’t go well. In our latest post we discuss the importance of self review and reflection as a means to improved performance.
Take Advantage of Great Learning Opportunities In Claims
War stories are really a great way to learn about how to improve claims handling. Claims professionals love telling a great claims story and I know I have learned so much from those stories of the past. When the opportunity to learn from those involved in major past events occurs it is best to jump at that chance to learn something new. The upcoming Americas Claims Event Conference in New Orleans this June 14-16, 2011 is just one of those opportunities to learn from some great speakers.
3 Ways to Make Your Claim Notes Better
Recently I have been spending a lot of time auditing claim files. It’s really a great exercise to review files, and an important part of well-run claims organization. One thing that continues to amaze me is the number of files that have poor documentation. Writing good claim file notes are an important part of handling a claim file. Claim notes record the history of what is going on in addition to the reasoning behind claims decisions. Good claim notes tell a story.
In our latest post we discuss three suggestions to make claim notes better.
Book Review: General Liability Insurance Coverage by Maniloff & Stempel
Let’s face it, there are no easy answers to that basic question every claims handler needs to ask: Is it covered? Nonetheless, it is a basic question that is sometimes fraught with trepidation. As you all know, there is no one source of coverage law interpreting your standard CGL form. 50 states means 50 different view points. We review the new book “General Liability Insurance Coverage” by Randy Maniloff & Stempel in this weeks post. It truly is an easy to use manageable book on the subject of coverage issues in a CGL policy. Covering key issues in an easy to use single volume book would be a great addition to anyone working with Commercial General Liability policies.
Continuing Education Is The Path To An Improved Claims Operation
We at the Claims SPOT are committed to promoting continuing education within our industry. As part of that commitment we have teamed with the Americas Claims Event as a media sponsor to promote the conference. Expanding claims knowledge is a critical part of any successful operation and at the ACE Conference you will learn new trends from the best and the brightest in the industry.