Seth Godin in his wonderful blog recently wrote about Emergency room doctors in organizations. These are the people that are really good at and are rewarded for stopping bleeding. Seth is questioning where all the strategic thinking to prevent those emergencies in the first place? In claims we tend to hire and support that emergency room doctor mindset. Despite this, we can avoid becoming emergency rooms and be more proactive strategic organizations. In our latest post we explore possible solutions to be less reactive.
SPOT on Issues
What Would Steve Jobs Do In A Claims Organization?
So what would Steve Jobs say about our claims industry? Well, having heard about his reputation I think I will leave what he would say out of this post. Regardless, I think Mr. Jobs would see an industry with tremendous opportunities to innovate and improve the way they deliver and manage claims services. In our most recent post, we explore a claims world in as it may be in the world of a master of product design and marketing.
Negotiation Strategy: Going to the Balcony
Sometimes taking a break from the heat of negotiations is a good way to jump start the process. In our latest post from contributor Nancy Hudgins, The Claims SPOT explores ways to cool those emotions in a heated claims negotiation. Take a look and tell us how you would react?
Getting More in Your Negotiations
Take a look at Contributor, Nancy Hudgins review of the Stuart Diamond book on negotiation. We can always use ideas on how to improve negotiations and these look like some good ones.
Why Don’t Claims Organizations Track Claims Through The Process The Way UPS Tracks A Package?
Today as a customer you can track your packages from the moment they leave the store to the second they arrive at your door. During that time you can see where they are in the process. Truly amazing. Why can’t claims organizations do the same thing? How much better would a claim be if we could track it through the system in the same way UPS can track a package. Something to think about when reading the latest from theClaimsSPOT.
2 Problems To Prevent Before They Get Out Of Control: The Lily Pads Revisited
Waiting to the last minute can be a costly venture. In out latest post we tell the story of the farmer who waited to clear those innocent lily pads from his pond. He kept going on to what he thought were more important things. Unfortunately he waited to long and the lily pads took over the pond and cost him a lot more to clear. We all have lily pads we don’t want to clear from our desks. It’s time to look for them and clear them off before they strangle the life out of your pond….I know a little poetic but read on and you will get the idea.
Want To Really Save Money In Mediation? Here’s The Secret: Practice Your Negotiations
Like most things in life, the more you practice the better you will get at it. Try and practice negotiations wherever you are and you will become a better claims negotiator. Take a look at our latest post from Nancy Hudgins on the art of practicing your negotiations.
2 Company Types And Their Approach To Claim Audits: The Have To’s And The Wants To’s
Companies can choose to audit because they have to or choose to audit because they want to. Companies that want to audit are destined to provide better customer service, happier employees, and improved results. Our latest post asks the question: Which company are you?
Don’t Go Into Mediation Cold: Settlement Requires A Game Plan
Like football, a good play book will make executing the game plan better. That is if you have a game plan. In her latest post by contributor Nancy Hudgins, she discusses the importance of having a Settlement Game Plan. Most counsel do not spend a significant amount of time preparing for mediation and settlement. With a game plan discussed in advance, you will improve your chances of settlement.
2 Approaches To Early Resolution And Cost Savings For Litigation Guidelines
We welcome Nancy Hudgins as a contributing author to the Claims SPOT. Nancy is is a national mediator based in San Francisco and will be writing on resolving claims. In her first post, she points to two methods to early resolution and ways they can cut litigation cost.