In today’s ever-evolving insurance landscape, the need for claims departments to stay agile, compliant, and customer-focused … 13 Key Areas to Review: The Case for an Annual Claim Department Operational ReviewRead more
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Improving Litigation Management: A Data-Driven Approach
Addressing the Challenges of Accurate Data The integration of data analytics and predictive modeling into litigation … Improving Litigation Management: A Data-Driven ApproachRead more
Why Engaging an Independent Claims Expert is so Critical to Successful Technology Implementation
Yes, I am biased. I am an independent consultant, but I have also worked at a … Why Engaging an Independent Claims Expert is so Critical to Successful Technology ImplementationRead more
The Human Element in Claims: Why Empathy Still Matters
If you have read my blog, I think you know I am a huge fan of … The Human Element in Claims: Why Empathy Still MattersRead more
Streamlining the First Notice of Loss (FNOL) Process: Best Practices and Technologies
In the fast-paced world of insurance claims, the First Notice of Loss (FNOL) process is the … Streamlining the First Notice of Loss (FNOL) Process: Best Practices and TechnologiesRead more
Taming the Claims Severity Beast: A Data-Driven Approach to Litigation Management
In today’s landscape of escalating lawsuit costs and economic uncertainty, managing litigation severity has become a … Taming the Claims Severity Beast: A Data-Driven Approach to Litigation ManagementRead more
Navigating the Choppy Waters of Claims Technology Implementation
Let’s face it, implementing a new technology into existing processes and systems is no easy task. … Navigating the Choppy Waters of Claims Technology ImplementationRead more
Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The Problem
Swiss Re’s latest report on social inflation is a must-read for claims professionals. Their sigma No … Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The ProblemRead more
Nothing Has Changed in Litigation Management: Why Your Current Strategy May be Extinct
Is your claims litigation management strategy stuck in the Jurassic era? If you’re still relying on … Nothing Has Changed in Litigation Management: Why Your Current Strategy May be ExtinctRead more
Leveraging AI as a Decision Support Tool in Claims Processing: A Balanced Approach
AI in claims processing: A powerful ally, not a replacement. This article explores how insurers can strategically implement AI as a decision support tool, enhancing human judgment while maintaining ethical standards. We discuss key strategies including AI-powered insights, bias mitigation, and continuous learning, showing how this balanced approach improves efficiency and fairness in claims resolution.