Addressing the Challenges of Accurate Data The integration of data analytics and predictive modeling into litigation … Improving Litigation Management: A Data-Driven ApproachRead more
SPOT on Ops
Why Engaging an Independent Claims Expert is so Critical to Successful Technology Implementation
Yes, I am biased. I am an independent consultant, but I have also worked at a … Why Engaging an Independent Claims Expert is so Critical to Successful Technology ImplementationRead more
The Human Element in Claims: Why Empathy Still Matters
If you have read my blog, I think you know I am a huge fan of … The Human Element in Claims: Why Empathy Still MattersRead more
Streamlining the First Notice of Loss (FNOL) Process: Best Practices and Technologies
In the fast-paced world of insurance claims, the First Notice of Loss (FNOL) process is the … Streamlining the First Notice of Loss (FNOL) Process: Best Practices and TechnologiesRead more
Taming the Claims Severity Beast: A Data-Driven Approach to Litigation Management
In today’s landscape of escalating lawsuit costs and economic uncertainty, managing litigation severity has become a … Taming the Claims Severity Beast: A Data-Driven Approach to Litigation ManagementRead more
Navigating the Choppy Waters of Claims Technology Implementation
Let’s face it, implementing a new technology into existing processes and systems is no easy task. … Navigating the Choppy Waters of Claims Technology ImplementationRead more
Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The Problem
Swiss Re’s latest report on social inflation is a must-read for claims professionals. Their sigma No … Social Inflation has Commercial Casualty Losses up 11% Over the Last 5 Years: 3 Claims Department Strategies That Will Help You Navigate The ProblemRead more
Nothing Has Changed in Litigation Management: Why Your Current Strategy May be Extinct
Is your claims litigation management strategy stuck in the Jurassic era? If you’re still relying on … Nothing Has Changed in Litigation Management: Why Your Current Strategy May be ExtinctRead more
Leveraging AI as a Decision Support Tool in Claims Processing: A Balanced Approach
AI in claims processing: A powerful ally, not a replacement. This article explores how insurers can strategically implement AI as a decision support tool, enhancing human judgment while maintaining ethical standards. We discuss key strategies including AI-powered insights, bias mitigation, and continuous learning, showing how this balanced approach improves efficiency and fairness in claims resolution.
3 Types Of Claims Metrics Every Department Should Be Looking At
Good news! – claims departments are now flooded with great data.
Seems like great news doesn’t it. It is great news, or can be, if you’re using the data to help improve the operations, lower cost or predict the future. However, many firms aren’t using the data they have to provide valuable information for the operation. With the advent of more modern claim technology there has been a push to input more and more information about claims.