Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a … From Copilot to Claims: What a 9-Day Schedule Tells Us About AI’s Real Value in Claims OpsRead more
Innovative Thinking
Why the Future Is Now – AI’s Inescapable Role in Modern Claims Management
What was once hypothetical is now inevitable. AI is actively transforming claims processing, fraud detection, triage, … Why the Future Is Now – AI’s Inescapable Role in Modern Claims ManagementRead more
4 AI Myths Holding Claims Teams Back
In our line of work, myths can be more dangerous than mistakes. They slow progress, fuel … 4 AI Myths Holding Claims Teams BackRead more
Why Engaging an Independent Claims Expert is so Critical to Successful Technology Implementation
Yes, I am biased. I am an independent consultant, but I have also worked at a … Why Engaging an Independent Claims Expert is so Critical to Successful Technology ImplementationRead more
3 Types Of Claims Metrics Every Department Should Be Looking At
Good news! – claims departments are now flooded with great data.
Seems like great news doesn’t it. It is great news, or can be, if you’re using the data to help improve the operations, lower cost or predict the future. However, many firms aren’t using the data they have to provide valuable information for the operation. With the advent of more modern claim technology there has been a push to input more and more information about claims.
Breaking Those Competing Commitments To Change
In life change happens and people adapt. In business change happens and people react. Those who are resistant to change are usually easy to spot and equally as easy to manage and therefore rarely derail a change initiative. However, it is the person that generally supports change and outwardly appears to be working for the implementation of a new initiative that can sometimes harbor a “competing commitment” that can have a more deleterious impact on the success of a new initiative.
15 Excuses For Not Changing And 5 Reasons To Change The Way We Make Change
Change is hard for everyone and how and when to change has been debated and discussed in companies since the first company was formed. What is never debated are some of the excuses used for not changing. People are generally resistant to change and despite the need to move forward people generally prefer to live with what they have. Taking a strategic approach to the issues around change itself shuold help to alleviate some of the resistence. In this post we look at changing the way we change.
Part 3 on Leadership: Challenges and Assistance in Leading Change
In Leadership: The Change Process In Claims Requires A Different Approach, I put forth the position that changing a claims organization needs a new brand of leadership skill that does not usually exist in the traditional claims organization. In Part 2 on Leadership: Developing a Strategic Transformation Team, I addressed how to break from existing management process to achieve effective strategic results. In the final installment, I discuss how challenges around leading change make it beneficial to bring in strategic support to help achieve the desired success.
Part 2 on Leadership: Developing a Strategic Transformation Team
Breaking from the linear approach to management is the key to leading Strategic Transformation. A standard organization will have a head of claims and then a variety of department heads to manage each line of business. Depending on the company there may be additional senior managers to handle various operational aspects of the group, which may include support staff, call center, technology and data analytics. Under this method, projects get initiated and managed within the same linear organizational framework. The result of this approach is a development process built in a silo that limits input and understanding of possible interdependencies that may exist outside the framework. In this post we will explore further how a strategic transformation team is formed and can be effective.
Leadership: The Change Process In Claims Requires A Different Approach
Successful organizations are always changing and adopting to improve their operations, lower costs and increase efficiencies. Claims departments are no different and have been under pressure to transform their operations and live by the mantra of doing more with less. Good claims organizations continuously evolve and adapt to ensure they add value to the overall business. Regardless, changing to meet the challenges of the marketplace is often fraught with problems and difficulties. Many initiatives fail to get off the ground or fail in the implementation process. Change can be very successful and if managed and led correctly. To change effectively there must be a strategic approach and a change in how these initiatives are led.