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Lanzko Insights/The Claims SPOT
  • Bad Faith | Best Practices | Claims Technology | Commentary | SPOT on Costs | SPOT on Ops

    Why Don’t Claims Organizations Track Claims Through The Process The Way UPS Tracks A Package?

    ByMarc Lanzkowsky December 28, 2011June 8, 2012

    Today as a customer you can track your packages from the moment they leave the store to the second they arrive at your door. During that time you can see where they are in the process. Truly amazing. Why can’t claims organizations do the same thing? How much better would a claim be if we could track it through the system in the same way UPS can track a package. Something to think about when reading the latest from theClaimsSPOT.

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  • Best Practices

    2 Problems To Prevent Before They Get Out Of Control: The Lily Pads Revisited

    ByMarc Lanzkowsky December 7, 2011

    Waiting to the last minute can be a costly venture. In out latest post we tell the story of the farmer who waited to clear those innocent lily pads from his pond. He kept going on to what he thought were more important things. Unfortunately he waited to long and the lily pads took over the pond and cost him a lot more to clear. We all have lily pads we don’t want to clear from our desks. It’s time to look for them and clear them off before they strangle the life out of your pond….I know a little poetic but read on and you will get the idea.

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  • Mediation & Settlement | Negotiation | SPOT on Issues

    Want To Really Save Money In Mediation? Here’s The Secret: Practice Your Negotiations

    By907201724028 November 17, 2011November 17, 2011

    Like most things in life, the more you practice the better you will get at it. Try and practice negotiations wherever you are and you will become a better claims negotiator. Take a look at our latest post from Nancy Hudgins on the art of practicing your negotiations.

    Read More Want To Really Save Money In Mediation? Here’s The Secret: Practice Your NegotiationsContinue

  • Best Practices | Claims Auditing

    2 Company Types And Their Approach To Claim Audits: The Have To’s And The Wants To’s 

    ByMarc Lanzkowsky November 9, 2011

    Companies can choose to audit because they have to or choose to audit because they want to. Companies that want to audit are destined to provide better customer service, happier employees, and improved results. Our latest post asks the question: Which company are you?

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  • George Fay (EVP Worldwide P&C Claims- CNA) | The Inside SPOT

    Military Service, Leadership & Claims: A Conversation With CNA’s George Fay, Executive Vice President, Worldwide P&C Claims

    ByMarc Lanzkowsky October 20, 2011October 20, 2011

    As part of our continued series, and in conjunction with Claims Advisor magazine, we add to our Inside SPOT interviews of leaders in the claims industry. These articles have been previously printed in Claims Advisor as part of their Executive Concerns. George Fay, Executive VP of P&C Claims for CNA. Mr. Fay has a very interesting background as a Military Investigator. How he brought that to the claims world makes for yet another example of how diverse our industry is. Please enjoy and comment on this interesting article.

    Read More Military Service, Leadership & Claims: A Conversation With CNA’s George Fay, Executive Vice President, Worldwide P&C ClaimsContinue

  • Mediation & Settlement | SPOT on Issues

    Don’t Go Into Mediation Cold: Settlement Requires A Game Plan

    By907201724028 October 3, 2011December 18, 2022

    Like football, a good play book will make executing the game plan better. That is if you have a game plan. In her latest post by contributor Nancy Hudgins, she discusses the importance of having a Settlement Game Plan. Most counsel do not spend a significant amount of time preparing for mediation and settlement. With a game plan discussed in advance, you will improve your chances of settlement.

    Read More Don’t Go Into Mediation Cold: Settlement Requires A Game PlanContinue

  • Mediation & Settlement | Negotiation | SPOT on Costs

    2 Approaches To Early Resolution And Cost Savings For Litigation Guidelines

    By907201724028 September 19, 2011

    We welcome Nancy Hudgins as a contributing author to the Claims SPOT. Nancy is is a national mediator based in San Francisco and will be writing on resolving claims. In her first post, she points to two methods to early resolution and ways they can cut litigation cost.

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  • Commentary | My SPOT

    100 Posts And Counting

    ByMarc Lanzkowsky September 6, 2011

    100 articles and counting. In today’s post we stop to reflect on our latest accomplishment and provide some context as to our last 100 articles. Thanks for the continued support and we look forward to writing the next 100.

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  • Best Practices | SPOT on Issues

    6 Ways To Conquer Procrastination – A Primer For The Claims Professional

    ByMarc Lanzkowsky August 17, 2011August 16, 2011

    Continuing with more insight from the Business Insider War Room, our most recent post deals with ways to fight procrastination. One of the hardest things to do sometimes is avoid distractions and focus on the work. Claims can be exceptionally exciting but at times can be rather repetitive. Working to deal with those times of procrastination in a positive way will help you become a better claims person. Take a look at these ideas and let us hear from you about others.

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  • Best Practices | SPOT on Issues

    7 Steps To Effective Problem Solving For Every Claims Professional

    ByMarc Lanzkowsky August 2, 2011August 2, 2011

    Let’s face it solving problems in claims is a core reality to what we do. From the second a claim hits your desk until the minute it leaves it there are a series of problems that need to be solved. Should this claim even be accepted? Was there any liability? What experts should I hire? How much is it worth? What are my next steps? At every turn there is another problem that needs to be solved. As you probably have experienced, some people are very good problem solvers and others are not. In claims, however, there is no escaping the need to solve a variety of issues on a daily basis. Don’t fret if you don’t consider yourself a good problem solver as it turns out there is help for you. In our latest post we discuss 7 effective step to problem solving.

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