Let’s set the scene: In May 2024, Grant Thornton Australia made a bold move. After a … From Copilot to Claims: What a 9-Day Schedule Tells Us About AI’s Real Value in Claims OpsRead more
Claims Technology
Why the Future Is Now – AI’s Inescapable Role in Modern Claims Management
What was once hypothetical is now inevitable. AI is actively transforming claims processing, fraud detection, triage, … Why the Future Is Now – AI’s Inescapable Role in Modern Claims ManagementRead more
4 AI Myths Holding Claims Teams Back
In our line of work, myths can be more dangerous than mistakes. They slow progress, fuel … 4 AI Myths Holding Claims Teams BackRead more
5 Ways to Future-Proof Your Claims Operation
Is your operation built for the future—or stuck in the past? Let’s be honest: many claims … 5 Ways to Future-Proof Your Claims OperationRead more
5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025
It’s been an interesting year and 2025 is shaping up to be another exciting year for … 5 Actionable Strategies for Emerging Trends and Challenges for Claims Departments in 2025Read more
Thinking About 2025: Driving Innovation in Insurance Claims Technology
The U.S. insurance industry continues to exhibit its remarkable resilience, as underscored by its impressive financial … Thinking About 2025: Driving Innovation in Insurance Claims TechnologyRead more
Improving Litigation Management: A Data-Driven Approach
Addressing the Challenges of Accurate Data The integration of data analytics and predictive modeling into litigation … Improving Litigation Management: A Data-Driven ApproachRead more
Why Engaging an Independent Claims Expert is so Critical to Successful Technology Implementation
Yes, I am biased. I am an independent consultant, but I have also worked at a … Why Engaging an Independent Claims Expert is so Critical to Successful Technology ImplementationRead more
The Human Element in Claims: Why Empathy Still Matters
If you have read my blog, I think you know I am a huge fan of … The Human Element in Claims: Why Empathy Still MattersRead more
Taming the Claims Severity Beast: A Data-Driven Approach to Litigation Management
In today’s landscape of escalating lawsuit costs and economic uncertainty, managing litigation severity has become a … Taming the Claims Severity Beast: A Data-Driven Approach to Litigation ManagementRead more