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SPOT on Costs

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Why Don’t Claims Organizations Track Claims Through The Process The Way UPS Tracks A Package?

Today as a customer you can track your packages from the moment they leave the store to the second they arrive at your door. During that time you can see where they are in the process. Truly amazing. Why can’t claims organizations do the same thing? How much better would a claim be if we could track it through the system in the same way UPS can track a package. Something to think about when reading the latest from theClaimsSPOT.

by Marc Lanzkowsky••2
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Getting Creative And Reducing Claim Costs Without Sacrificing Quality – Part II

Last month, Suzanne Ganier discussed the building blocks needed to reduce claim and litigation costs, while still maintaining a strong focus on quality. Those building blocks included:

* collecting current data about your claims and litigation
* evaluating the claim and litigation work itself
* settling on a carrier claim and litigation handling philosophy

In her follow up, Suzanne discusses how these building blocks create a foundation on which to build new processes and procedures that will reduce your claim and litigation costs, and maybe even decrease you volume as well. I refer this building process as looking at What I Have, What I Want, and What I See.

by Suzanne Ganier••3
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Time to Get Creative – Reducing Claim Costs without Sacrificing Quality (or your sanity)

In an environment of increased pressure to reduce costs and close claims, bright ideas can help to reduce legal costs while still ensuring great service. In this article, litigation expert Suzanne Ganier speaks about the importance of understanding what you know and what you don’t, analyzing the strengths and weaknesses of those involved in the litigation process, and aligning those analyses with your organization’s philosophies. The result can be a litigation management process that reduces overall claim costs and preserves your sanity.

by Suzanne Ganier••0
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6 Steps To Reduce Expenses For Medical Experts As Suggested By The Expert

The traditional method for preparing an expert is to send them the entire record and let them review for possible issues. Dr. Philip Lanzkowsky, a medical expert providing opinions and testimony on cases for both plaintiff’s and the defense, raises some practical questions and provides a series of suggestions as to how those expert costs can be reduced.

Read more in this interesting post of expense reduction of medical expert costs as suggested by the expert.

by Philip Lanzkowsky••2
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Cutting Costs Without Overloading The Claims Handler – Part 2 Of The Series

In part 2 of this series on cutting cost without overloading claim handlers I given an example of hiring a part-time employee to review legal bills. As noted, sometimes specific types of work, such as legal bill review, subrogation and anti-fraud, can best be handled by dedicated resources. Hiring a part-time employee that can focus on an area of claims is sometimes the best way to get results. Overworking claims handlers with additional tasks not part of their core job function – to evaluate and settle claims – can result in some aspect of their job suffering. Key cost cutting initiatives, such as Anti-Fraud and subrogation recovery, get put aside by the handler and never get the fullest attention needed to be successful. Take a look at the latest example of solutions that work.

by Marc Lanzkowsky••0