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Welcome to The Claims SPOT

Identifying opportunities is easier when you know how to SPOT the issues

Bringing together the best and brightest claims experts to SPOT claims issues and trends. At The Claims SPOT, our goal is to provide information to help claims professionals, and organizations, be more efficient and do their jobs better. The Claims SPOT is a blog by and for the claims community. We are writing articles and sharing resources to provide information to help improve the world of claims.

Whether you are a claims professional working in an insurance company, for a third party administrator or in-house for a self insured, the Claims SPOT is about helping you to do your job better.

Marc Lanzkowsky_2 B&WMarc Lanzkowsky, JD

Managing Editor, The Claims SPOT

As an insurance claims executive with a proven track record of creating efficient world-class claims operations, Marc understands the individual parts of claims organizations and how they come together to create a cohesive and lasting whole. Throughout his career in the field, he has effectively aligned claims, underwriting and operations to increase efficiencies, reduce loss costs and enhance profitability.

Marc Lanzkowsky, JD, is HRA’s vice president of claims operations. He oversees claims administration, litigation management, investigations, and claims coding teams. Mr. Lanzkowsky helps drive the long-term strategic vision in support of the professional and liability claims professionals, and also helps to innovate claims data, and technology to lead our organization to claims operational excellence.

After more than 25 years in the insurance industry, Mr. Lanzkowsky began his career serving as a litigator in defending Long Island doctors and hospitals.  His pivot to insurance started with medical malpractice claims at Zurich North America where he held the positions of medical malpractice claims examiner, northeast regional claims manager for healthcare, and the director of operational innovation for the specialty claims group.

Mr. Lanzkowsky served as senior vice president of home office claims for Arch Insurance where, from its inception, he helped build the claims operations including the development of innovative claims technology, litigation management protocols, and claims administration.

Following his time at Arch Insurance, Mr. Lanzkowsky started his own claims consultancy. Next, he was managing director in the global insurance services group at FTI Consulting, Inc., a forensic and litigation consulting practice. He focused on assisting his clients to innovate and improve their claims organizations.

His most recent role was executive director of operations and administration for a small brokerage where he modernized their infrastructure, overseeing customer service, compliance, business continuity, information technology, and administration.

Mr. Lanzkowsky holds a Bachelor of Arts degree from New York University and a Juris Doctor degree from Pace University School of Law.

If you are interested in contributing to the claims spot check out the how to contribute page to learn how to submit a post and what we are looking for.