Welcome to The Claims SPOT
Identifying opportunities is easier when you know how to SPOT the issues
Bringing together the best and brightest claims experts to SPOT claims issues and trends. At The Claims SPOT, our goal is to provide information to help claims professionals, and organizations, be more efficient and do their jobs better. The Claims SPOT is a blog by and for the claims community. We are writing articles and sharing resources to provide information to help improve the world of claims.
Whether you are a claims professional working in an insurance company, for a third party administrator or in-house for a self insured, the Claims SPOT is about helping you to do your job better.
Managing Editor, The Claims SPOT
As a former insurance claims executive with a proven track record of creating efficient world-class claims operations, Marc understands the individual parts of claims organizations and how they come together to create a cohesive and lasting whole. Throughout his career in the field, he has effectively aligned claims, underwriting and operations to increase efficiencies, reduce loss costs and enhance profitability.
Marc Lanzkowsky brings a depth of professional perspective to his work as a claims organization consultant. Starting his career as an Insurance Defense Attorney in New York, he represented physicians and hospitals against malpractice claims and defended insurance companies on coverage issues. After seven years, Marc became a Specialty Claims Adjuster at Zurich Insurance Company. Managing a caseload of physician, hospital and nursing liability claims, he was part of a black belt team that helped improve claims department operations. With his promotion to Northeast Regional Manager for Healthcare Medical Malpractice Claims, Marc was responsible for over 1,900 professional liability claims and more than $250 million in outstanding reserves. He then rose to the position of Claims Director for Operational Innovation for the Specialty Claims Division. As a direct report to the VP of Specialty Claims, Marc ensured operational efficiency for multiple specialty lines in a department comprised of 150 claims professionals and 14,000 open claims files. He also developed performance metrics to promote productivity and facilitate team management. Tapped for the company’s 9-11 disaster recovery team, Marc assisted in the relocation of over 100 claims professionals within one week of the tragedy.
Following his success at Zurich, Marc was recruited to help build a specialty claims organization as Vice President (and, later, Senior Vice President) of Home Office Claims Management for Arch Insurance Company. Charged with developing all internal processes and best practices for this new global Property & Casualty insurer, he created the company’s innovative claims technology platform, an intuitive system used by claims professionals worldwide as part of a fully accessible paperless claims environment. Marc also assisted senior management in due diligence reviews of possible acquisitions, and formed and managed relationships with multiple claims vendors. As the company and department grew, Marc drove performance metrics and best practices oversight for its 85 claims professionals and third-party administrators handling over 20,000 open claims. He also led the litigation management department and created a Special Investigation Unit (SIU) to help combat fraud. By implementing a program to review legal invoices, Marc was able to reduce litigation expenses an average of 11% in the first year. Outsourcing several back office functions and the handling of primary casualty files to a new Midwestern claims office, he also helped cut the company’s unallocated expense costs.
Mr. Lanzkowsky served as principal of Lanzko Consulting, a company he founded in 2008 to help insurance companies and corporations improve their claims operations. Lanzko clients included companies such as a major medical malpractice insurance company, a Canadian reinsurance claims operation and the in-house claims and legal department for a major North East municipal transit authority. Marc Lanzkowsky is currently a managing director in the FTI Consulting Inc. Global Insurance Services group, and is based in New York.
He received a bachelor’s degree from New York University in 1988 and a Juris Doctorate from Pace University School of Law in 1991.