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Category Archives: Litigation Management

  1. Getting Creative And Reducing Claim Costs Without Sacrificing Quality – Part II December 22, 2010

    Posted in Litigation Management, SPOT on Costs, SPOT on Ops.

    Last month, Suzanne Ganier discussed the building blocks needed to reduce claim and litigation costs, while still maintaining a strong focus on quality. Those building blocks included:

    * collecting current data about your claims and litigation
    * evaluating the claim and litigation work itself
    * settling on a carrier claim and litigation handling philosophy

    In her follow up, Suzanne discusses how these building blocks create a foundation on which to build new processes and procedures that will reduce your claim and litigation costs, and maybe even decrease you volume as well. I refer this building process as looking at What I Have, What I Want, and What I See.

  2. Time to Get Creative – Reducing Claim Costs without Sacrificing Quality (or your sanity) November 22, 2010

    Posted in Litigation Management, SPOT on Costs, SPOT on Ops.

    In an environment of increased pressure to reduce costs and close claims, bright ideas can help to reduce legal costs while still ensuring great service. In this article, litigation expert Suzanne Ganier speaks about the importance of understanding what you know and what you don’t, analyzing the strengths and weaknesses of those involved in the litigation process, and aligning those analyses with your organization’s philosophies. The result can be a litigation management process that reduces overall claim costs and preserves your sanity.

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  3. 3 Ways To Help Defense Counsel Help You Make Claims Management More Efficient September 3, 2010

    Posted in Best Practices, Litigation Management, SPOT on Ops.

    We all talk about collaboration with counsel as a means to get better results at a lower costs. But getting what you want is not so easy. How about trying to get what you truly need to get your job done. In our latest post, we discuss three suggestions for helping counsel help you get better results. No attorney is going to say that they don’t want to make a claims professional’s job easier, so help them to help you. Start by telling them what you do, ask for what you want, and then make sure they do it. Take a look at the latest – from the Claims SPOT.

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  4. The Modern Claims File – 5 Considerations When Selecting A Records Retrieval Partner June 14, 2010

    Posted in Claims Technology, Litigation Management, SPOT on Costs, SPOT on Ops.

    The growth of national records retrieval partners, and the availability of sophisticated web-based record delivery platforms, means new options for claims executives looking to improve their operations. Turning over the routine tasks associated with retrieving records in the claims process to an expert company can mean more time available for what claims professionals, staff counsel and outside law firms do best — analyzing and resolving claims. It can also mean faster retrieval and lower case cycle times. And, depending upon how the records are presented, it can dramatically reduce the time required to index, sort and derive real analytical value from the records themselves. Five key ideas for what to consider in selecting a records retrieval partner are discussed.

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  5. 5 Items To Consider When Evaluating An Electronic-Invoicing System For Your Outside Law Firms May 26, 2010

    Posted in Litigation Management, SPOT on Costs, SPOT on Ops.

    Estimates vary, but by most accounts roughly 30% of P & C claims organizations have put some kind of e-billing platform in place. Now, as prices have decreased and law firm utilization expanded, these solutions are easily accessible by claims organizations of all sizes, including those with very low legal expenditures. In Taylor Smith’s last post, 10 Keys To Managing Court Reporting Costs, he wrote about the benefits claims organizations are experiencing when implementing a national court reporting program. He now tackles several key concepts to consider when implementing an e-billing system to improve the management of legal invoices.

    Take a look and let us know what you think.

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  6. Thinking Outside The Box: Litigation management program initiatives can substantially lower costs February 25, 2010

    Posted in Litigation Management, SPOT on Costs.

    Managing litigation is an easy way to save extra expense costs on claims files. A strong litigation management program designed to help foster improved communication, and streamline defense of insureds, benefits all parties involved. As I wrote about the cost savings benefits of out-of-the-box claims handling, using new and forward thinking strategies for litigation management is an excellent way to save money. Using specialized vendors, claim handlers can further control legal costs as well as enhance their defense.

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