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Category Archives: SPOT on Legal

  1. Listening: The Most Under-Utilized Skill in Negotiation March 22, 2012

    Posted in Mediation & Settlement, Negotiation, SPOT on Legal.

    Nancy Hudgins is back with great advise about a skill claims folks can use to help improve their skills as a negotiator: Listening. It is certainly easy to implement and won’t cost a claims organization anything. Take a read and tell us what you think.

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  2. Negotiation Strategy: Going to the Balcony February 13, 2012

    Posted in Mediation & Settlement, Negotiation, SPOT on Legal.

    Sometimes taking a break from the heat of negotiations is a good way to jump start the process. In our latest post from contributor Nancy Hudgins, The Claims SPOT explores ways to cool those emotions in a heated claims negotiation. Take a look and tell us how you would react?

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  3. Getting More in Your Negotiations January 24, 2012

    Posted in Book Review, Mediation & Settlement, Negotiation, SPOT on Legal.

    Take a look at Contributor, Nancy Hudgins review of the Stuart Diamond book on negotiation. We can always use ideas on how to improve negotiations and these look like some good ones.

    2 comments
  4. How Plaintiff’s Lawyers Make Settlement Difficult and What You Can Do About It April 7, 2011

    Posted in SPOT on Legal.

    If there is one universal truth that plaintiff’s lawyers, claims executives and defense counsel know well, it is that claims are more likely to be resolved when everyone knows the case inside and out. Unfortunately one of the biggest obstacles to settlement can be the lazy plaintiff’s lawyer who doesn’t know his case. We’ve all seen this guy. He is Barney Fife in a pin stripe suit. He probably has a great yellow page ad, his office is understaffed, and he is impossible to get on the telephone. He probably won’t try a great case in the courtroom and may even forget his client’s name (I’ve seen it happen)! Yet somehow, these cases are always harder to settle. In this week’

    5 comments
  5. 5 Elements That Reports From Outside Counsel Should Have March 15, 2011

    Posted in SPOT on Legal.

    Last post, our resident SPOT on Legal contributor, Jim Pattillo suggested 5 things counsel should leave out of their report. This posting he provides an inside look at what counsel should have. Everyone is striving to improve claims and ensure information is provided timely and effectively. Take a look at these suggestions and feel free to join the discussion and add a few more.

    4 comments
  6. 5 Things Claims Handlers DON’T NEED In A Report From Counsel March 10, 2011

    Posted in SPOT on Legal.

    Claim handling is tough enough. Attorney’s hired to defend claims on behalf insured are given guidelines and instructions, yet they still manage to provide information that is not useful. In our latest post from our resident attorney, Jim Pattillo, we provide some practical advise to counsel that can help produce a better report. Pass it along and spread the word.

    1 comment