The Claims SPOT Expands With New Contributors And More Insight

By Marc Lanzkowsky – May 19, 2010

Another Bright Idea

The Claims SPOT is expanding to provide even more information and updates on issues affecting the world of claims. Over the coming weeks additional contributors will share insight into claims issues and suggest further ways to help claims and claims related entities lower costs and become more efficient.

In addition to our regular contributors, the Claims SPOT will be seeking articles and interviews from leaders in the industry to highlight trends and get a new perspective from their experiences.

I hope you enjoy the fresh ideas and articles from true leaders in the industry.

Our newest contributors:

Taylor Smith

Taylor is the founder and principal of Suite 200 Solutions, LLC, a consulting company that connects insurance and legal executives with innovative technology and service offerings to improve their businesses.

Taylor has more than 25 years of experience in insurance and insurance technologies, with an emphasis on improving claims and litigation processes. He started his career managing claims for Norcal Mutual and CNA Insurance Companies. At MMI Companies, Taylor directed a consulting practice that designed and supported litigation management programs for self-insured clients.

Taylor has held executive positions with a number of Web-based technology companies offering solutions for insurance carriers and legal organizations — including products designed to support and improve underwriting, litigation management, spend management, case collaboration, vendor management, and other operational and strategic initiatives.

Taylor’s articles have appeared in Claims Magazine, Claims Advisor Magazine, AM Best Review, National Underwriter, and DRI’s For the Defense Magazine.

Claire Louis

Claire joins the Claims SPOT team with over 25 year of experience in claims. A hands-on property-casualty insurance claims executive skilled in managing complex technical, financial, and operational claim issues Claire has extensive experience helping to improve claims operations. Throughout her career, she had advised corporations, brokers, MGAs, and others on insurance claim program design and claim practices.

Claire began her career holding several position at Continental Insurance Company in liability and environmental claims. After spending time as a claims manager for Elf Atochem (now Arkema), Claire spent a significant portion of her career as a Director in the Insurance Claims Practice Group of PricewaterhouseCoopers, LLP. There she counseled insurance and insurance related entities in a multitude of issues from claims operations to coverage issues to issues of Pollution and environmental concerns. Claire was retained by Turner Surety & Insurance Brokerage to build a start-up operation creating policies and procedures and developing service standards for this new operation.

Presently, Claire is an independent claims consultant affiliated with Lanzko Consulting, Inc.

Thanks for reading and please send us your comments and suggestions for future articles.